Support

Frequently Asked Questions

Setup guides, troubleshooting tips, and everything you need to get the most out of UPS Power Monitor.

Before troubleshooting, make sure you are using the latest version of UPS Power Monitor.

No. Only devices available through a NUT server are supported.

UPS Power Monitor supports UPS devices connected to Synology NAS over USB.

Follow these steps to enable the UPS network server in Synology DSM:

  1. Open Control Panel.

    Synology Control Panel
  2. Go to Hardware & Power.

    Synology Hardware and Power
  3. Select the UPS tab.

    Synology UPS tab
  4. Select the checkbox next to Enable network UPS server.

    Enable network UPS server
  5. Click Permitted Synology NAS devices.

    Permitted NAS devices
  6. Enter your Mac's IP address. Your Mac should have a static IP address or a DHCP reservation; otherwise, this setting will need to be updated whenever your Mac gets a new IP address.

    Adding Mac IP address
  7. Click OK.

  8. In UPS Power Monitor, enter the Synology NAS IP address and NUT port (default: 3493), then click Save.

    Initial Synology setup in app
  9. If required, use ups as the UPS Server Username, then click Save again.

    Synology username setup

Yes. Detailed setup instructions are available on the Power Guard page.

To connect to a NUT server running on QNAP NAS, follow these steps:

  1. Open Control Panel -> System -> External Device -> UPS.

  2. Click Add and enter your Mac's IP address. Your Mac should have a static IP address or a DHCP reservation; otherwise, this setting will need to be updated whenever your Mac gets a new IP address.

    QNAP add host
  3. Enter the QNAP IP address and keep the default port number, then click Save.

    QNAP app setup initial

  4. If required, use qnapups as the UPS Server Username, then click Save again.

    QNAP app setup username

  5. Click Save.

Still need help?

Send us details of your issue, preferably with screenshots and any other data that can help us resolve the problem as quickly as possible.